ThoughtPath: The makings of our secret sauce

ThoughtPath: The makings of our secret sauce

iModerate Author

Sep 02, 2015

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Over the course of the past 11 years, our moderators have had well over 200,000 conversations. That’s a lot of knowledge on consumers – what they take note of, how they experience the world around them, and how they relate to others (from individuals to organizations to brands). Building off of that knowledge, we developed ThoughtPath, our cognitive framework.

Rooted in three key elements of psychology (perception, experience, and identity), ThoughtPath taps into the way that consumers naturally think. It’s the framework for everything that we do, allowing us to both ask smarter questions and analyze with a more informed perspective. It’s how we help our clients get to know their consumers inside and out and become truly consumer fluent.

We recently wrapped up a side-by-side comparison study in which we asked consumers questions around feminism using two different discussion guides: one was structured with ThoughtPath, the other was not. We found a few key differences with the ThoughtPath conversation:

  • 50% Less Confusion. We heard many fewer “I don’t know”s due to respondents being clear on what was asked of them.
  • More focused discussion: Conversations stayed more on topic and tied to the objective at hand.
  • More variation among answers: ThoughtPath resulted in greater depth and nuance of answers due to the questions and answers building on each other.
  • Deeper layers of insight: The manner in which questions are sequenced lead consumers to think deeply about a subject without being overwhelmed.
  • More Details: Consumers have an easier time zeroing in on what’s most relevant to them, giving them more to talk about.


Want to see more? Check out the full analysis here:

iModerate Author

The insights I received from iModerate really brought our NPS program to life. While it was always highly-visible and important to key stakeholders it did not resonate as well with the majority of employees. The iModerate piece rounded out the NPS program and brought it to a place where it is now more valued, transparent and salient across the organization. Having the consumer’s voice and that context has helped us build business cases and impact operations in a way that has led to great success.

Adriana Smith, Manager, Brand Strategy, NRG Energy