Cactus Call – February 2007

Cactus Call – February 2007


Feb 23, 2007

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The New Communication Craze

[excerpt] The anecdotal form of communication found in these mediums is a direct representation of the consumer’s “true voice” – the public’s sentiments in their own words – and it is quickly becoming the most sought after form of feedback in regards to products, brands, advertising and messaging.

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The insights I received from iModerate really brought our NPS program to life. While it was always highly-visible and important to key stakeholders it did not resonate as well with the majority of employees. The iModerate piece rounded out the NPS program and brought it to a place where it is now more valued, transparent and salient across the organization. Having the consumer’s voice and that context has helped us build business cases and impact operations in a way that has led to great success.

Adriana Smith, Manager, Brand Strategy, NRG Energy