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GreenBook interviews Jen Drolet about future of qualitative research

GreenBook interviews Jen Drolet about future of qualitative research

iModerate

Oct 01, 2014

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Qual at Quant Scale: The iModerate Vision for the Future of Consumer Research

Jen Drolet, Managing Partner of iModerate, catches up with Lenny Murphy of GreenBook to discuss the field of qualitative research, from its infancy stages to the diverse landscape that exists today. Looking forward, Jen discusses iModerate’s commitment to innovation.

 

The insights I received from iModerate really brought our NPS program to life. While it was always highly-visible and important to key stakeholders it did not resonate as well with the majority of employees. The iModerate piece rounded out the NPS program and brought it to a place where it is now more valued, transparent and salient across the organization. Having the consumer’s voice and that context has helped us build business cases and impact operations in a way that has led to great success.

Adriana Smith, Manager, Brand Strategy, NRG Energy